Refund Policy

We want you to be satisfied with CRAWLI ONE. This refund policy explains when refunds are available and how to request one.

14-day money-back guarantee

First-time subscribers are eligible for a full refund within 14 days of the initial purchase, no questions asked. If CRAWLI ONE doesn't meet your needs, email support@crawlione.com within 14 days and we'll refund the full amount.

Subscription renewals

Renewal charges are generally not refundable. To avoid being charged for renewal, cancel your subscription at least 24 hours before the renewal date via billing.xnodeagentic.com.

If you were charged for a renewal you didn't intend, contact us within 7 days of the charge and we'll consider a refund on a case-by-case basis.

Edge cases we always refund

• You were charged but your activation code never arrived and we couldn't resolve it
• The software had a critical defect we couldn't fix within 30 days
• You were charged for a tier you didn't order (billing error on our end)
• Duplicate charges

Edge cases we do not refund

• Buyer's remorse after 14 days on initial purchases
• Forgetting to cancel before a renewal
• Moving to a different computer (your license works on your new machine — just contact support)
• Account cancellation due to Terms of Service violations

How to request a refund

Email support@crawlione.com with:

• The email address you used at purchase
• Approximate date of purchase
• Reason for the refund

We respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear in your account within 5-10 business days depending on your bank.

Chargebacks

If you have a problem with a charge, please contact us first. Filing a chargeback without reaching out makes it harder for us to help you. Accounts associated with chargebacks may have service suspended pending resolution.

Contact

XNODE AGENTIC LLC
support@crawlione.com